Terms and Conditions

TERMS AND CONDITIONS

Venue policies

Covid restrictions are determined on a show-by-show basis according to artist request. All shows with covid restrictions will notify customers on the website as well as on the event listing and by email prior to show day.

Tickets

Tickets may be purchased online at TheSenateColumbia.com by selecting the event on our calendar. 

Tickets can be purchased on site at the box office Monday - Friday 2pm - 6pm 

Want to stay in touch about upcoming shows & events?  Sign up for our email list and always know what's coming up!

Food & Beverage

The Senate has a full bar onsite with a variety of beer, wine, liquor & non-alcoholic options. The Tin Roof is located right next door and we serve their full food menu from our bar.  

Seating

Unless otherwise noted on the ticket, we are a general admission, “standing room only” venue.  

Depending on the nature of the event we may sell VIP tables or reserved seating. We also occasionally have limited seats available on a first come, first serve basis - including an open air patio located just outside the venue.  If you are handicapped or require a seat due to a disability, please contact us in advance at [email protected] to make special arrangements. 

Age restrictions

Each show varies, but any age restrictions will be clearly marked on our website as well as on the ticket itself.

 'All Ages' means there are no age limits. Any show marked 16+, 18+, 21+ will require a valid ID for entry to show proof of age.  

Anyone wishing to purchase or consume alcoholic beverages MUST be 21+ with a physical, valid ID in hand. 

Bag policy

Our bag policy is as follows:

  • Clear bag that does not exceed 12" x 6" x 12" 

  • One-gallon clear plastic bag

  • Small clutch bags with a max size of 4.5" x 6.5" 

  • Medical Necessities

In addition, weapons of any kind will not be allowed in the venue

Cameras

ONLY small profile cameras with attached lenses are allowed at shows without a valid Photo Pass.  Some events may have further restrictions on photography and/or cameras which will be clearly noted with the show & ticketing information. 

NO USE OF FLASH AT ANY TIME INSIDE VENUE

No professional cameras allowed inside the venue without an approved photo pass. Professional cameras include any camera with a detachable lense, flash, or additional equipment. Any further restrictions per show will be noted on the website. 

Parking

We are located at 1022 Senate Street in downtown Columbia near numerous parking garages as well as a large amount of street parking. We have a small parking lot on the corner of Senate and Park streets with limited spaces. The closest parking garage is located across the street at 1007 Park St. If full, there is another parking garage nearby at 851 Park St.  

City of Columbia Downtown Parking Map.  

Venue Policies For Staff

Comp Tickets:

Any comp tickets requested by staff must be approved by venue management as well as the applicable show rep. All comp ticket holders and guest list are subject to security procedures and bag policy.

Soundcheck/Pre Show

All soundcheck and pre-doors activities (either out back or inside venue) are considered to be closed to all but necessary crew/staff. Absolutely no video or still photography is allowed at any time. This includes photo/video of merch display before doors.

Security Policies:

  • Bag Policy: 

  • Clear bag that does not exceed 12" x 6" x 12" 

  • One-gallon clear plastic bag

  • Small clutch bags with a max size of 4.5" x 6.5"

  • No outside food or drink

  • No weapons of any kind

    • Including but not limited to: pepper spray, pocket knives, guns, nunchucks

  • No cameras without a tour/house pass

    • House Photogs: first 3 songs from pit, the rest can be shot from the crowd

    • Photographer bags must still be searched

  • Security must be in clearly marked, visible uniforms

  • We use metal detector wands at this venue

    • All guests MUST go through security and be wanded (including guest list)

    • Everytime a security guard is handed a wand, the supervisor must verify they are wanding correctly!

    • Make sure to check hats (guest must remove), ankles, and waistbands

  • No one goes backstage without a pass - unless escorted with a pass that tour manager confirms is allowed to escort

    • Not even regulars from Tin Roof

  • Guests are not allowed to crowdsurf, stage dive, stand on the bar, or ride on shoulders. This is the standard policy. Special permission may be granted upon certain show requests. To be handled per case. 

  • Please stay at your position until someone comes to relieve you

  • All exterior doors not in use by show personnel or guests are to remain locked for security purposes

Bar Staff

  • No alcohol consumption while working

    • Any staff drinking or using substances on site will be sent home and asked to not return

    • In addition - staff must not show up to shifts inebriated

  • Bar should be thoroughly cleaned and trash should be taken out at the end of every shift (including removal of trash from barricade.) Thorough trash removal and sweeping will occur throughout the venue GA accessible areas to facilitate floor cleaning. 

  • When venue is closed, liquor and juices should be stored in walk in

  • Greet every guest with a positive attitude - do not yell at them please

  • All guests not employed here must leave when the venue and their tabs are closed

  • All transactions/drinks should be recorded in POS system with an accompanying payment method

  • All comp tabs must be reviewed and approved by manager at the end of the shift

  • Security and management should be notified immediately of any incidents

Box Office

  • All guest list ads must be approved by venue management, applicable show rep or artist management PRIOR TO DOORS

    • No extra plus ones added without approval

  • All AA guests must be provided with the proper credentials from house or artist

  • IDs should be checked and matched to ticket order/guest list addition before tickets/passes are given out

  • All ticket sales should be recorded in ticketing software with an accompanying cash or credit transaction

  • Comp tickets handed to guest list must be labeled with the appropriate date and show name to be verified at entry to venue

  • Box Office transactions should include customer name and email address at minimum

  • No alcohol consumption while working

  • Equipment must be protected in the event of inclement weather

  • Security and management should be notified immediately of any incidents